To ensure continued optimal performance of your vehicle, it is imperative to give the manufacturer a final opportunity for repair. This can be achieved by providing written notice, using a return receipt service, clearly stating the need for vehicle repair. Such notice can be given after the third unsuccessful attempt to repair the same defect or condition, or if the vehicle has been out of service for at least 25 days in a repair facility.
Upon receipt of the notice, the manufacturer is obligated to promptly inform you of a conveniently located repair facility where your vehicle can be attended to. Once you have delivered the vehicle to the designated repair facility, the manufacturer has a maximum of five business days to complete the necessary repairs. Failure to do so within this timeframe entitles you to either a suitable replacement vehicle or a refund of the purchase or lease price.
If a manufacturer has established or participates in an informal dispute settlement procedure, the Lemon Law does not apply to any consumer who has not first resorted to such procedure, if the procedure does all of the following:
Complies with the Magnuson-Moss warranty – Federal Trade Commission Improvement Act, Public Law 93-637, 88 Stat. 2183, and 16 C.F.R. 703 (1975);
Requires that the manufacturer to be bound by a decision that the consumer agrees to;
Provides that the consumer is not obligated to accept the decision and may pursue the remedies provided by the Lemon Law; and
Requires the manufacturer to begin the process of implementing any final settlement not more than 30 days after the settlement has been reached